Effective Date: August 21, 2024
At NexDefender, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms under which refunds and returns are issued for digital software products purchased from our website.
Digital Product Refund Policy
Eligibility for Refunds
Due to the nature of digital products, refunds are only offered under the following conditions:
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Technical Issues: If you experience technical difficulties that prevent the software from being installed or functioning as described, and our support team is unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.
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Non-Delivery of Product: If you did not receive the activation key or download link within 24 hours of purchase, and our support team is unable to provide it, you may be eligible for a refund.
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Duplicate Purchases: If you accidentally purchase the same product multiple times, we will refund the duplicate purchase(s) upon verification.
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Incorrect Product Delivery: If you receive a product that is different from the one you purchased, we will either correct the error or issue a refund.
Non-Refundable Situations
Refunds are not issued in the following situations:
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Change of Mind: Refunds are not provided if you change your mind after purchase. Please ensure that you have reviewed the product details and system requirements before making a purchase.
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Incompatibility: It is your responsibility to check the system requirements for the software before purchase. Refunds will not be issued for incompatibility issues if your system does not meet the specified requirements.
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License Expiration: No refunds will be issued for products where the license period has expired or where the product has been used beyond a trial period.
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Misuse of Product: Refunds are not provided if the product was purchased, downloaded, or used in a manner inconsistent with the product’s intended purpose or the Terms of Service.
How to Request a Refund
To request a refund, please follow these steps:
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Contact Support: Email our support team at support@nexdefender.com within 30 days of purchase. Include your order number, a detailed description of the issue, and any relevant screenshots or error messages.
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Verification Process: Our support team will review your request and may ask for additional information to verify the issue. Please allow up to 5 business days for this process.
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Refund Approval: If your refund request is approved, the refund will be processed within 10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
Returns Policy for Digital Products
Due to the nature of digital products, all sales are final, and we do not accept returns or exchanges. We strongly encourage you to take advantage of any free trials or demo versions of our products before making a purchase to ensure they meet your needs.
Chargebacks
We strive to resolve all customer issues promptly and professionally. Before initiating a chargeback with your credit card provider, please contact our support team to address your concerns. Initiating a chargeback without first contacting us may delay the resolution of your issue.
Modifications to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
NexDefender Support Team
Email: info@nexdefender.com
Phone: 1 (888) 251-8185
Address: 6921 Round Table St, Corpus Christi, TX, 78414